End User Training
Unified Communications has allowed organisations to obtain more from their converged network, enabling more efficient communications whether based in the office or remote working. These applications have a greater need for training – without which users will rarely make the most of the new technology. For UC to be successful users must be excited and positive about using the system. By providing adequate ‘Hands On’ training to users will ensure they see and understand the benefits they will receive from the new system.
Our Training workshops demonstrate to users how they can control the different ways of communicating, thus increasing their performance and efficiency.
The rollout of an IP Telephony & Unified Communications system can place many demands on implementation engineers and any user issues can be time consuming. This can be addressed through the scheduling of training sessions prior to the ‘go live’ date. After training sessions, users feel confident in the use of the system. This is reflected in the reduction of helpdesk calls. Professional pre-migration training makes users feel more positive about their system.
From our experience, offering these sessions will have the following impact on staff:
- Clearer understanding of Company Strategy/reasoning
- More enthusiastic about the new technologies
- More confidence when using the new systems
- Greater understanding of features and functions available
- Increased Productivity
- Reducing time in trying to reach other users
- Speeding up Decision Making (Independent of location)
The methodology employed will be experiential learning, an explanation of a feature and its uses, followed immediately by the delegates trying out the functionality on their own. Any queries or questions regarding that functionality being raised at that time. An example of this would be where the trainer would explain how a conference call is created, the trainer would then demonstrate how to create a conference call and then the students would set up their own conference call with support from the trainer.
We would also recommend that Floorwalkers be provided for the first two days of each go-live to provide first line support. Our trainers are not engineers, although do have technical knowledge to assist with the filtering of faults. As our trainers would have already delivered the hands-on training to the users they will be familiar with them and would be knowledgeable regarding the information which was passed to them during these sessions.
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